Amalgamated Security Services USA, LLC

Lessons in Customer Service by Way of the Caribbean – Idea of the Month

2012-10-01 18:47:00

External Article By: Ron Davis on October 1, 2012 in Security Sales & Integration Magazine

Idea of the Month
If you had just one really great idea you could share with the alarm industry, what would it be? This month’s great idea comes from Michael Aboud, chairman of Amalgamated Security Systems Limited (ASSL), located on the Caribbean island of Trinidad and Tobago.

What can you give back to the community? How can you improve customer service? How can you build your business as a model for every other firm in the industry? You can either fly down to Trinidad and Tobago as we did — yes, they will be happy to show you around and answer questions — or wait a little while and see if the company can replicate their success in the U.S.

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